DocuSign Monitor API

DocuSign Monitor is an add-on for enterprise compliance teams. It surfaces signing activity, anomaly alerts, and audit exports across an organization. The Monitor API lets security and GRC tools pull those signals programmatically.

What DocuSign Monitor provides

Monitor focuses on oversight, not envelope creation:

• Dashboards for signing volume, geography, and user behavior
• Alert rules for unusual patterns (off-hours bursts, new IP ranges)
• Audit log export for SIEM ingestion
• REST endpoints for accounts with Monitor entitlement

Monitor requires DocuSign eSignature enterprise licensing plus Monitor SKU. It is not included on self-serve plans.

DocuSign Monitor API authentication

Monitor REST endpoints require OAuth tokens with Monitor entitlements on the DocuSign account. Security teams usually run a dedicated service principal with read-only Monitor scopes.

curl -X GET "https://api.docusign.net/monitor/v2/data" \
  -H "Authorization: Bearer $DS_ACCESS_TOKEN" \
  -H "Accept: application/json"

Export jobs for SIEM ingestion may return paginated JSON or signed download URLs depending on endpoint version. Store export cursors so nightly jobs resume after failure instead of re-pulling full history.

Connect your identity provider group membership to Monitor alert recipients. Offboarding an analyst should remove Monitor dashboard access and API token scopes in the same change ticket.

Monitor endpoint examples

Query signing activity (illustrative):

curl -X GET "https://api.docusign.net/monitor/v2/data?from=2026-06-01&to=2026-06-22" \
  -H "Authorization: Bearer $DS_ACCESS_TOKEN"

List alert rules:

curl -X GET "https://api.docusign.net/monitor/v2/alert/rules" \
  -H "Authorization: Bearer $DS_ACCESS_TOKEN"

Create an alert rule (simplified):

curl -X POST "https://api.docusign.net/monitor/v2/alert/rules" \
  -H "Authorization: Bearer $DS_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Off-hours send spike",
    "condition": "envelope_sent",
    "threshold": 50,
    "windowMinutes": 60
  }'

Validate rule payloads in demo before promoting to production. False positives erode trust with legal and IT stakeholders.

Atlas equivalent (partial overlap)

Atlas does not ship a Monitor-class GRC product. Overlap exists at the envelope audit layer:

If your query is "how do I know what got signed," webhooks plus list endpoints cover most product teams. If your query is "how do I detect insider abuse across 10,000 seats," Monitor or a SIEM on DocuSign audit exports is the right class of tool.

Atlas auth for observability pipelines

Atlas observability uses the same API key as send automation. No separate Monitor SKU.

curl -X GET "https://atlaswork.ai/api/envelopes?status=pending" \
  -H "Authorization: Bearer $ATLAS_API_KEY"

List endpoints support status filters. Combine with webhooks for near-real-time SIEM feeds. Platform mode adds Atlas-Account header so agency dashboards can slice events per connected tenant.

Signed PDFs embed field values and timestamps. That is your per-envelope audit artifact. For org-wide dashboards, aggregate webhook payloads in your data warehouse rather than polling every envelope hourly.

Wiring Atlas events to your SIEM

1. Set webhook_url on create or per-envelope metadata.
2. Verify X-Atlas-Signature HMAC on raw body.
3. Forward normalized events to your queue (SQS, Pub/Sub, etc.).
4. Correlate on envelope_id; handlers must be idempotent.

Example webhook verification (Node):

const crypto = require('crypto');

function verifyAtlasWebhook(rawBody, signatureHeader, apiKey) {
  const expected = 'sha256=' + crypto.createHmac('sha256', apiKey).update(rawBody).digest('hex');
  return crypto.timingSafeEqual(Buffer.from(expected), Buffer.from(signatureHeader));
}

Poll fallback when webhooks are blocked:

curl "https://atlaswork.ai/api/envelope/$ENVELOPE_ID/status" \
  -H "Authorization: Bearer $ATLAS_API_KEY"

Migration from Monitor-style alerting

Teams evaluating Atlas alongside DocuSign often:

• Keep Monitor on the DocuSign estate for legacy envelopes
• Route new Atlas sends through their existing SIEM via webhooks
• Tag Atlas events with metadata.client_reference_id for tenant tracing

Define alert thresholds on your side (volume spikes, failed sends, void rate). Atlas does not ship prebuilt anomaly models.

When DocuSign Monitor still wins

• Compliance purchased Monitor as part of a regulated audit program.
• You need vendor-native behavior baselines across all DocuSign seats.
• Legal requires DocuSign-branded audit exports without custom ETL.

Further reading

• Platform webhooks and debugging
• DocuSign admin API guide
• E-signature API guide

Monitor vs webhook FAQ

Can Atlas replace Monitor alerts? Not one-for-one. You build alert rules on top of webhook streams or periodic GET /api/envelopes polling.

What events should we alert on? Common starts: spike in void rate, decline rate, or envelopes stuck pending beyond SLA.

Retention for audit? Store webhook payloads in your SIEM with envelope_id index. Atlas signed PDFs remain fetchable via API after sign.

Dual-running Monitor and Atlas? Enterprises often keep Monitor on DocuSign estate while routing new product flows to Atlas webhooks until migration completes.

Sample SIEM rule? Alert when count(envelope.voided) / count(envelope.sent) exceeds baseline for a rolling seven-day window per tenant.

Log enrichment? Include metadata.client_reference_id in webhook handlers so SIEM rows join to CRM or tenant IDs without envelope_id lookups alone.

Playbooks? Document runbooks for false positive Monitor alerts before paging on-call. Baseline normal signing cadence per business unit.

Correlation IDs? Propagate envelope_id from create response through all microservices so Monitor-style traces join API and webhook logs.

Retention windows? Align webhook log retention with compliance policy. Shorter retention reduces SIEM cost but limits forensic depth.

Does Atlas expose login anomaly alerts? No. Monitor-style identity signals stay on DocuSign if you dual-run. Build auth alerts in your IdP instead.

Webhook replay? Store raw payload + signature. Reprocess from queue if your handler had a bad deploy.

GET /api/envelopes vs webhooks? Webhooks are primary. Poll list endpoints as backup when corporate firewalls block inbound hooks.

Platform tenant isolation in SIEM? Include Atlas-Account value or metadata.client_reference_id in every normalized event row.